Bivan Choudhury: Redefining Hospitality in the Heart of Chennai with ILARA Hotels & Spa

Which is the most crucial factor behind transformational success?

Inspiration is a catalyst for transformative success,” says Bivan Choudhury, Chairman and Managing Director of Euphoria Guest Homes Pvt. Ltd.’s ILARA Hotels & Spa, nestled amidst the vibrant city of Chennai, India. This hospitality group is dedicated to providing exceptional experiences and crafting timeless memories for guests. Explaining the idea further, Bivan says that just like a catalyst sparks a chemical reaction without being consumed, inspiration ignites action and change without diminishing over time. His leadership is rooted in this belief, and today, Bivan is recognised as the driving force behind ILARA Hotels & Spa’s achievements. Highlighting his approach to leadership and team building within the organisation, Bivan shares that he has fostered an environment where motivation, empowerment, and vision serve as the cornerstones of their collective journey towards success. Recognising the potential within each team member, he champions a leadership approach that encourages individual growth and contribution, thereby creating a cohesive and dynamic organisational culture.

Inspirational Leadership of a Catalyst

Bivan states, “It is with great pleasure that I present the remarkable journey and successes of ILARA Hotels & Spa. At the heart of our story lies our exceptional team’s unwavering dedication and indomitable spirit. Together, we have strived to redefine the hospitality experience, enriching the lives of our guests and driving positive change within the industry.” His leadership approach revolves around leading by example and creating a sense of shared purpose. He strives to embody the values and work ethic he wishes to instil within the organisation, setting a high standard for dedication, integrity, and innovation. Bivan adds, “At the helm of our endeavours are the incredible individuals who have been integral to our success. Rahul Kaushal, our Director of Operations, has been instrumental in refining and sustaining our exceptional service standards, blending operational efficiency with an unwavering commitment to guest delight. Gajendra Kumar, our Chief Operating Officer, and Major General R. P. Singh, our Advisor and Group Head, have steered our strategic vision, injecting innovation and dynamism into every facet of our operations.” “In our financial fortitude, Chandrasekhar, our Chief Financial Officer, has ensured the fiscal health of our enterprise, pairing astute financial management with a keen eye for future opportunities. Chakradhar Dhanam, our Head of Marketing and Sales, has brought our story to the world, weaving narratives of authenticity and allure that resonate with our audience.” “Vishnu V. L., our Head of Operations; Samson, our Head of Customer Experience; our Corporate Executive Chef, Shamsher Alam; and his team of Executive Chefs—Islam Khureshi, Naushad, Sarfaraz, and Ajay Kumar Rath—along with the entire team at ILARA Hotels & Spa and Euphoria, are the formidable engines that drive our daily pursuits, enabling a seamless, exceptional guest experience through their tireless efforts and unwavering dedication.”

Igniting a Spark of Magnificence

Their collective commitment, boundless passion, and relentless pursuit of excellence embody the soul of ILARA Hotels & Spa. “Their dedication and tireless efforts have propelled us to the forefront of transformative hospitality experiences. Their contributions, extraordinary work ethic, and unyielding resilience have been the unshakable pillars upon which our success has been built.”

Emphasising open communication, Bivan cultivates an environment where diverse perspectives are embraced and collaboration is nurtured, fostering a sense of collective ownership in shared goals.
He says that in team building, he prioritises the development of strong, supportive relationships and an inclusive, respectful atmosphere where every voice is valued. “By fostering a culture of trust and transparency, I aim to create a space where individuals feel empowered to take initiative, innovate, and contribute meaningfully to our overarching vision.”

The collaborative, people-centric nature of Bivan’s leadership style has played a pivotal role in driving the company’s achievements, eliciting dedication and passion from each team member. By aligning their collective efforts with a compelling vision, Bivan endeavours to nurture a culture that thrives on success and recognises the significance of personal and professional fulfilment within the workplace.

Under Bivan’s charismatic guidance, and through the vision of Euphoria Guest Homes Pvt. Ltd., the ILARA Hotel Group has carved a niche by offering sophisticated accommodation, rejuvenating spa experiences, and unparalleled service.

The Origin of an Extraordinary Saga

As an inspiring leader in the industry, Bivan takes us back to the beginning of his remarkable journey. “My venture into the hospitality industry commenced during my seventh grade when I began working part-time at a restaurant in the evenings to support my family,” recollects Bivan. In this role, he served as a waiter at a sophisticated establishment specialising in Italian and Indian cuisine. There, he honed his interpersonal skills and garnered praise and gratuities for the exceptional service he provided to guests. Bivan adds, “This experience continued until tenth grade, during which I developed a profound interest in pursuing a career within a niche hotel establishment.” Fortunately, his passion led him to secure a coveted position at the Taj Craft Centre as a Management Trainee, specifically at the prestigious TAJ WEST END Hotel in Bangalore, following a rigorous selection process that attracted candidates from across the nation. Bivan says that the mentorship and training he received during this tenure played an instrumental role in refining and shaping him into the adept and accomplished hospitality professional he is today. At the Taj Craft Centre, Bivan immersed himself in various facets of hotel management—from refining guest relations to orchestrating seamless event coordination. Working in close association with seasoned professionals and under the guidance of experienced mentors, he refined his competencies and cultivated a profound reverence for the intricacies of hospitality. This early exposure to the industry laid a strong foundation for Bivan’s career and continues to serve as a wellspring of inspiration in his current capacity as a hospitality professional. Bivan says, “Driven by a lifelong passion for curating memorable experiences and a profound admiration for diverse cultures, I am impassioned about leading within the dynamic hospitality industry. My pivotal moment of connection during an immersive hospitality encounter ignited a fervent commitment to sculpting exceptional guest experiences.” The industry’s fast-paced nature and ever-evolving milieu exhilarate and motivate him, as he firmly believes it represents boundless prospects for innovation and meaningful human interaction. Thus, in his role as a leader, Bivan’s ambition is to inspire and empower others, cultivating a work environment that thrives on creativity, collaboration, and an unwavering commitment to service excellence. “I eagerly anticipate leveraging my leadership abilities to drive constructive change and foster a community where every individual can flourish and contribute to the enduring success of the hospitality industry,” he insists.

A Legacy Rooted in Excellence

Bivan says their hospitality chain of hotels and restaurants has ascended to the forefront of the industry, emerging as India’s pre-eminent transformational company within its niche. The guiding philosophy that has propelled their organisation’s meteoric success is founded on a trifecta of principles centred on unparalleled guest experiences, unwavering innovation, and an unyielding commitment to excellence by Bivan’s team, who stand by these values.

“At the crux of our triumph lies a steadfast dedication to not just meeting but surpassing the diverse needs of our guests, all while continuously remaining ahead of industry trends through innovative strategies and thoughtful design. From the moment a guest steps through our doors, we endeavour to curate an experience that transcends mere satisfaction, leaving an indelible mark on their hearts and minds.”

Integral to their approach is the harmonious blending of tradition and modernity, where they skilfully infuse every facet of their offerings with the hallmark timelessness of Indian hospitality. “This fusion of the past and present, meticulously woven into the fabric of our services and accommodations, serves as a testament to our deep-rooted understanding of our guests’ desires for authentic yet contemporary experiences.”

Furthermore, their commitment to sustainable and responsible practices is a cornerstone of their identity, setting them apart as a harbinger of positive change within the industry. Bivan says they are steadfast in crafting meaningful experiences that enrich their guests’ lives and leave an enduring, positive impact on the communities in which they operate. “Our dedication to sustainability is a testament to our broader vision of harmonising commercial success with meaningful societal contributions.”

Through the unwavering embodiment of this guiding philosophy, Bivan says they have not only propelled their organisation’s unparalleled success but have also set an industry-defining standard for hospitality within India and beyond. “As we venture into the future, our commitment to this philosophy remains resolute, serving as the bedrock of our continual innovation, service excellence, and positive transformation within the hospitality landscape.”

Today, ILARA Hotels & Spa boasts two distinct properties, each catering to a unique set of needs:

ILARA Hotels & Spa, OMR: Located on the bustling OMR (Old Mahabalipuram Road), this hotel is a perfect haven for business travellers seeking a comfortable stay close to key corporate hubs. It offers spacious and elegant rooms, a refreshing swimming pool, a well-equipped gym, and a range of dining options.

ILARA Hotels & Spa, Tada: Situated on the outskirts of Chennai in the serene town of Tada, this property is ideal for leisure travellers seeking a tranquil escape. It features luxurious suites, a rejuvenating spa offering Ayurvedic treatments, an outdoor pool, and a picturesque setting amidst nature.

Beyond Accommodation: A Holistic Experience

Bivan adds that at ILARA Hotels & Spa, they pride themselves on their unwavering commitment to personalised service and creating unique, memorable experiences for every guest. “Our team’s dedication to going above and beyond in curating bespoke experiences sets us apart in the hospitality industry. We believe it’s not simply about providing accommodation; it’s about crafting moments that will be cherished long after our guests depart.”

Their emphasis on the personal touch permeates every aspect of their service, from the warm welcome upon arrival to the careful attention to detail in every interaction. This approach has positioned them as a transformational company in the sector as they continue redefining the standards of hospitality by prioritising their guests’ individual needs and desires. “We don’t simply meet expectations; we surpass them, creating an environment where every guest feels valued, understood, and cared for.”

By combining this dedication to service with their meticulous curation of experiences, Bivan and his team have solidified their position as leaders in the industry. They continuously evolve to meet the dynamic needs of modern travellers while remaining rooted in the timeless principles of genuine hospitality and personalised care. “At Euphoria ILARA Hotels & Spa, we are not just a place to stay; we are a destination where unforgettable memories are made.”

ILARA Hotels & Spa goes beyond simply providing comfortable rooms. It strives to create a holistic experience for its guests, encompassing:

Gastronomic Delights: The hotels offer a variety of dining options, from the multi-cuisine restaurant Moti Mahal Delux featuring North Indian delicacies to China Trails, showcasing the culinary legacy of China. Guests can also enjoy light bites and refreshing beverages at the poolside café.

Rejuvenating Spa: The Hastha Spa offers a range of Ayurvedic treatments and therapies designed to promote relaxation and well-being. Guests can choose from traditional massages, body wraps, and other rejuvenating experiences.

Unwavering Service: The hotel takes pride in its warm and personalised service. The friendly and attentive staff are dedicated to ensuring every guest’s needs are met, making their stay truly memorable.

Convenient Location: Both ILARA properties are conveniently situated, offering easy access to key attractions and business centres. The OMR property lies close to various IT parks and corporate offices, while the Tada property is within reach of historical sites and natural wonders such as the Mahabalipuram Shore Temple.

Transformative Success

The industrial landscape is continually evolving. In such a scenario, it is only with significant USPs that a hospitality brand like ILARA Hotels & Spa can emerge triumphant. Sharing this, Bivan says, “At ILARA Hotels & Spa, we pride ourselves on our unwavering commitment to personalised service and creating unique, memorable experiences for every guest. Our team’s dedication to going above and beyond in curating bespoke experiences sets us apart in the hospitality industry. We believe it’s not simply about providing accommodation; it’s about crafting moments that will be cherished long after our guests depart.”

He further explains that their emphasis on the personal touch permeates every aspect of their service, from the warm welcome upon arrival to the careful attention to detail in every interaction. This approach has positioned them as a transformational company in the sector. “As we continue to redefine the standards of hospitality by prioritising our guests’ individual needs and desires, we don’t simply meet expectations; we surpass them, creating an environment where every guest feels valued, understood, and cared for.”

By combining this dedication to service with their meticulous curation of experiences, Bivan and his team have solidified their position as leaders in the industry. “We continuously evolve to meet the dynamic needs of modern travellers while remaining rooted in the timeless principles of genuine hospitality and personalised care. At Euphoria ILARA Hotels & Spa, we are not just a place to stay but a destination where unforgettable memories are made.”

Manifestations of Inspiration

Bivan further explains that at Euphoria, they recognise that the future transformation of the hotel and restaurant sector is intricately linked to innovation, disruption, and an unwavering commitment to enhancing the end-user experience. “This evolution demands a delicate balance between operational efficiency and customer satisfaction, a balance that we have embraced at the core of our ethos.”

By leveraging innovative technologies and disruptive strategies, they integrate operational efficiency into every aspect of their business. Bivan says, “Through careful investment in state-of-the-art systems and processes, we streamline operations, optimise resource allocation, and enhance productivity without compromising the quality of our services. From smart energy management to data-driven decision-making, we ensure that back-end operations are efficient, sustainable, and responsive to dynamic market demands.”

Simultaneously, their relentless focus on customer satisfaction remains non-negotiable. “We understand that true transformation lies in creating memorable, seamless experiences for our guests.” To achieve this, they combine operational efficiency with a deep understanding of customer needs. “Our personalised touch, intuitive service, and dedication to exceeding expectations ensure that each interaction with Euphoria leaves an indelible mark on our guests.”

They believe that operational efficiency and exceptional customer satisfaction are not mutually exclusive; rather, they are interdependent elements that define the future of hospitality. “Our commitment to striking this balance has driven us to continuously evolve, adapt, and reshape the hotel and restaurant sector for the better. At Euphoria, our hotels, The ILARA Hotels & Spa, are not only transforming the future; we are defining it.”

Technovators Hospitality

According to Bivan, digitalisation and technological advancements are essential in propelling the modern hospitality sector towards a technovative future in today’s rapidly evolving industrial landscape. ILARA Hotels & Spa has embraced and integrated these principles into its operations, catalysing a seamless, tech-forward experience for its guests and business functions.

“Our commitment to digitalisation is evident throughout the guest journey – from booking and check-in procedures to personalised digital concierge services. By leveraging cutting-edge technologies, we have reimagined and streamlined the guest experience, bringing convenience, efficiency, and personalisation to every interaction,” says Bivan. “Our mobile applications, self-service kiosks, and AI-driven systems enhance operational agility and empower our guests to tailor their stay according to their preferences, creating a truly immersive and individualised experience.”

Furthermore, within their operational infrastructure, they harness technological advancements to optimise resource management, sustainability initiatives, and data-driven decision-making. From intelligent energy and resource usage monitoring to predictive maintenance and automated inventory management, they have redefined operational efficiency through digital transformation. Such integration has streamlined their internal processes and contributed significantly to their broader commitment to environmental sustainability – “a key aspect of our technovative approach.”

Moreover, the leadership, including Bivan, fosters a culture of continuous innovation, encouraging their teams to explore and adopt emerging technologies that can elevate their services and offerings. “By fostering an environment where experimentation is embraced, we remain at the forefront of advancements, ensuring that our company continues to shape the future of hospitality through technovative solutions.”

Euphoria and ILARA Hotels & Spa stand firm in their commitment to integrating digitalisation and technological advancements into their core operations, thereby contributing to a technovative future for the hospitality sector. “Our dedication to embracing and driving technological transformation enables us to set new benchmarks in guest experience, operational excellence, and sustainability, ultimately shaping an industry that is dynamic, digitally driven, and infinitely enriching,” says Bivan.

One Pivotal Paradigm

Reflecting on their long journey, Bivan says that over the past nine years, Euphoria and ILARA Hotels & Spa have undergone a transformative journey emblematic of their unwavering commitment to excellence and innovation in the hospitality industry. “One pivotal project exemplifies our dedication to redefining standards and challenging traditional paradigms – the evolution from a small serviced apartment chain to a prominent hotel chain in the 4-star category segment.”

This transformative initiative was driven by their vision to create unparalleled value within a competitive market, setting them apart from established hotel chains through a relentless focus on delivering exceptional customer experiences. By meticulously curating a stay experience that harmonises comfort, luxury, and personalised service, they positioned themselves as a viable alternative to larger hotel chains. They created a niche that resonated deeply with modern travellers seeking a blend of warmth, sophistication, and authenticity.

Bivan says, “Our journey from a serviced apartment chain to a reputable 4-star hotel chain was marked by strategic pivots, bold innovations, and an unyielding commitment to customer satisfaction.” Leveraging meticulous market research and feedback, they honed their offerings, refined their service standards, and reimagined the guest journey to exceed expectations at every touchpoint. “This evolution was not just about expanding our physical footprint; it was about crafting a brand identity that embodies the spirit of Euphoria – a promise of indulgent comfort, refined hospitality, and memorable experiences.”

In achieving this transformation, they redefined excellence by pursuing a holistic approach that embraced the latest trends in hospitality while staying true to their core values of genuine care and attentiveness. The success of this initiative is a testament to our ability to adapt, innovate, and lead, ultimately earning us a position alongside larger hotel chains and garnering acclaim for our dedication to excellence and innovation in guest satisfaction.

By transcending the conventional trajectory of growth and differentiation, this project signifies Bivan and his team’s relentless pursuit of shaping the future of hospitality, one where personalised customer experiences take precedence and where Euphoria stands as a symbol of hospitality redefined.

Shared Visions of a Winning Team

Thus, according to him, the workforce is the organisation’s heart. “Within our premises, the tireless and committed team members who have been with us from day one have been integral to the transformative growth of our hotel chain. Our workforce is the cornerstone of our success, and we deeply value their unwavering dedication, passion, and contribution to our growth story.”

“Central to our success is our steadfast commitment to fostering a culture of growth, skill development, and empowerment among our employees. From the onset, we have championed initiatives that prioritise the holistic development of our team members, nurturing an environment where their potential is acknowledged and actively cultivated.”

At Euphoria and ILARA Hotels & Spa, Bivan says they have established comprehensive training and mentorship programmes designed to nurture skill development, enhance professional competencies, and encourage personal growth. “We recognise that investing in our employees not only equips them with the tools to excel in their roles but also empowers them to take ownership of their career paths, thereby contributing to our collective success.” Their emphasis on continuous learning ensures that the team members are abreast of industry trends, customer service best practices, and innovative hospitality technologies, enabling them to deliver exceptional guest experiences.

Furthermore, they champion a culture of transparency and open communication, wherein every team member’s voice is valued and their unique contributions are celebrated. “By providing a platform for ideas, feedback, and collaboration, we empower our employees to participate actively in the growth and evolution of our organisation.” This inclusive approach fosters a sense of ownership and pride in their work, nurturing a shared commitment to excellence and innovation.

In addition, their performance recognition and reward programmes are designed to celebrate individual and collective achievements, motivating team members to strive for continuous improvement and excellence. Bivan adds, “By acknowledging their dedication and contributions, we reinforce a culture of appreciation, where each employee’s efforts are instrumental in our shared success.”

Through these concerted efforts, they have created an environment where team members feel valued and empowered, and are inspired to grow with the organisation, contributing to their collective journey towards unparalleled hospitality experiences.

Triumphing Turbulence

As a leader in the Indian hospitality sector, Bivan says that Euphoria and ILARA Hotels & Spa have encountered their fair share of challenges, particularly in the face of the COVID-19 pandemic, stiff pricing competition from major hotel chains, and cash constraints impacting further expansion. However, it was through his team’s steadfast resilience and ingenuity that they triumphed over these adversities, demonstrating their ability to adapt, innovate, and move beyond conventional boundaries.

Bivan recalls, “Amid the unprecedented disruptions caused by the COVID-19 pandemic, we were confronted with the urgent need to pivot our strategies and reimagine the guest experience, all while ensuring the safety and well-being of our guests and staff.”

Through agile decision-making and an unwavering commitment to service excellence, they swiftly implemented stringent health and safety protocols, redesigned guest interactions, and harnessed digital solutions to provide a contactless yet homely experience. This adaptability safeguarded their operations and allowed them to emerge as a leader in setting new benchmarks for safety and guest comfort within the industry.

“Additionally, facing stiff pricing competition from major hotel chains compelled us to leverage our team’s collective creativity, expertise, and dedication to reposition our offerings and deliver unparalleled value to our guests.” By tapping into their unique strengths, understanding the evolving needs of guests, and harnessing the prowess of their team, they were able to carve out a distinctive niche that defied conventional pricing paradigms and captivated their audience.

Bivan adds that the challenge of cash constraints towards further expansion prompted them to think beyond traditional approaches. “Despite financial limitations, our team demonstrated exceptional resourcefulness, exploring strategic partnerships, innovative financing models, and cost-effective expansions that not only sustained our growth trajectory but also positioned us as a formidable force within the competitive landscape.”

The triumph over these challenges is a testament to the exceptional resilience and ingenuity of Bivan and his team, highlighting their collective ability to persevere, adapt, and lead amidst uncertainty. By transcending adversity, they overcame obstacles and emerged as trailblazers, setting new standards and redefining what it means to lead in India’s dynamic, challenging hospitality sector.

“Moving forward, we remain committed to leaning on the strength of our team, our culture of innovation, and unwavering dedication to guest satisfaction, ensuring that we continue to thrive and inspire in the wake of any challenge, setting new benchmarks for excellence within the industry,” says Bivan.

Embracing the Unprecedented Shift

He further explains that the COVID-19 pandemic has fundamentally reshaped the global hotel and restaurant industry landscape, prompting them to evaluate and adapt their strategies in unprecedented ways. Euphoria and ILARA Hotels & Spa have proactively put robust contingency plans in place to navigate similar uncertain events in the future, ensuring that they remain resilient and responsive to dynamic challenges.

In light of the paradigm shifts brought about by the pandemic, Bivan says they have conducted a comprehensive review of their operational frameworks, risk management protocols, and crisis response mechanisms. “Grounded in our commitment to the safety and well-being of our guests and staff, we have devised meticulous contingency plans encompassing various facets, including health and safety measures, facility adaptations, and strategic partnerships.”

Their preparations for future uncertainties stem from a holistic approach encompassing a proactive risk assessment strategy, enhanced health and safety protocols, and agile operational frameworks. By investing in advanced sanitation technologies, personalised guest services, and adaptable space planning, they have fortified their properties to respond swiftly to dynamic health and safety exigencies, ensuring a secure and comfortable environment for their guests.

“Our contingency plans include exploring agile business models, diversifying revenue streams, and investing in digital innovations that facilitate seamless operations and guest experiences.” This forward-thinking approach not only insulates them against future disruptions but also positions them at the cutting edge of industry evolution, embracing technology as an enabler of resilience and adaptability.

“Moreover, we have fostered strategic collaborations with industry stakeholders, governmental bodies, and public health authorities to ensure alignment with evolving regulatory standards and to actively participate in shaping industry-wide responses to similar future events.” These collaborations have not only broadened their perspective but have also enabled them to contribute to collective initiatives, ensuring that the industry as a whole is better prepared for potential contingencies, says Bivan.

“Our commitment to preparing for similar uncertain events in the future is anchored in our ethos of unwavering vigilance and dedication to service excellence. By remaining agile, responsive, and forward-thinking, we stand ready to navigate future uncertainties, uphold our commitment to the safety and comfort of our guests, and maintain our position as a leader in the ever-evolving landscape of the hospitality industry.”

Success Mantra for Aspirants

As an emerging leader in the Indian business landscape, Bivan ardently believes that entrepreneurship plays a pivotal role in accelerating the nation’s economic potential and capacity. For budding entrepreneurs aspiring to venture into the start-up space, his advice centres on several key principles fundamental to navigating the challenges and seizing the opportunities within the Indian business ecosystem.

Vision and Purpose: Define a clear vision and purpose for your venture. Understand the problem you aim to solve, the value you seek to create, and the impact you aspire to have. Your vision should align with the needs of the market and society, inspiring your team and attracting the support of stakeholders.

Resilience and Adaptability: Embrace resilience and adaptability as essential attributes. Entrepreneurship is a journey filled with unpredictable twists and turns. Learn to pivot, re-strategise, and evolve in response to market dynamics, customer feedback, and industry trends.

Mentorship and Networking: Seek out mentors, advisers, and industry leaders who can provide guidance, share invaluable insights, and help you navigate the complexities of business. Cultivate a strong network within the start-up ecosystem, fostering collaborations and partnerships that elevate your venture.

Innovation and Differentiation: Emphasise innovation as a cornerstone of your approach. Differentiate your offerings by delivering unique value, leveraging technology, and pioneering new solutions that address unmet needs in the market. Innovation is a catalyst for growth and a means to remain competitive.

Customer-Centric Approach: Prioritise a customer-centric mindset. Strive to deeply understand your target audience’s needs and pain points, and build your solutions around delivering outstanding experiences and genuine value. It is crucial to balance growth aspirations with sound financial management.

Financial Prudence and Sustainability: Foster financial prudence and sustainability in your business model. Focus on achieving operational efficiency, building scalable revenue streams, and managing your finances with discipline.

Team Building and Leadership:

Build a passionate, talented, and diverse team.
As a leader, cultivate an environment of trust, open communication, and empowerment. Nurture a culture that thrives on collaboration, creativity, and collective ownership.

Regulatory and Ethical Compliance:

Remain committed to ethical business practices and regulatory compliance. Uphold integrity, transparency, and responsible governance, ensuring that your venture contributes positively to India’s economic and social fabric.

Bivan furthers, “My final advice is to approach entrepreneurship with a spirit of curiosity, determination, and a commitment to lifelong learning. Embrace the challenges you will inevitably face as opportunities for growth, and remember that every setback is an invitation to rise stronger and wiser. Ultimately, your ability to leverage your passion, resilience, and strategic acumen will be the foundation of your success as an entrepreneur in India.”

Through collaboration, innovation, and a relentless pursuit of excellence, budding entrepreneurs have the potential to contribute significantly to India’s economic growth, shaping a bright and transformative future for the nation’s business landscape.

Looking Ahead: A Commitment to Growth and Sustainability

“As we look ahead to 2024, my vision for our hotels is founded on continued innovation, sustainable growth, and a profound commitment to shaping India’s transformational future landscape. Together with my team, we aspire to make a lasting and meaningful impact by redefining hospitality, setting new standards of service excellence, and contributing to the nation’s socio-economic fabric,” says Bivan.
Their Vision for 2024 Is Anchored in Several Key Pillars That Reflect Their Unwavering Dedication to Progress and Impact:
Pioneering Sustainable Hospitality: “Embracing sustainable practices within our operations, we aim to lead by example in environmental stewardship, resource efficiency, and eco-friendly initiatives. Our hotels will serve as models of sustainable hospitality, reducing carbon footprint, promoting responsible tourism, and engaging in community-led conservation efforts.”

Technological Advancements and Guest Experience: “Leveraging cutting-edge technologies, we envision creating seamless, personalised, and tech-forward guest experiences that transcend traditional hospitality paradigms. By embracing innovation, AI-driven insights, and smart solutions, we aim to captivate guests and enhance their stay, setting new benchmarks for service excellence in the industry.”

Empowering Communities and Inclusivity: Bivan says their commitment to India’s transformational future landscape extends beyond their hotel walls. They are dedicated to empowering local communities through job creation, skill development, and social initiatives that foster inclusivity and diversity. By engaging in meaningful partnerships and advocating for ethical practices, they seek to positively impact the social fabric within which they operate.

Thought Leadership and Industry Influence: They aspire to assume a prominent role in industry thought leadership, driving conversations on sustainable tourism, innovative business models, and the future of hospitality. Through their expertise, insights, and contributions, they aim to steer the industry towards progressive change and elevate the standards of hospitality nationwide.

“By aligning our vision with these key pillars, we endeavour to mould a future where our hotels serve as catalysts for positive change, economic upliftment, and unparalleled guest experiences. We remain committed to nurturing a culture of service, innovation, and excellence that enriches our guests’ lives and reflects our contribution to India’s broader transformation.”

As a team, Bivan says they understand the significance of collaborative efforts in realising this vision. “We are united in our passion for delivering exceptional service, innovative spirit, and dedication to pioneering positive change. Through synergy, collective ingenuity, and strategic foresight, we are ready to play an active, influential role in propelling,” he adds.

Taking India’s Hospitality Landscape to New Heights of Success and Sustainability

He furthers that their collective aspiration is to be more than just a collection of hotels; “We strive to be ambassadors of transformative hospitality, embodiments of service with a purpose, and beacons of progress within India’s evolving socio-economic fabric.”

Through their endeavours, they seek to make a profound, enduring difference in India’s transformational future landscape, leaving a legacy of excellence, impact, and inspiration for future generations.

Bivan says, “Today, as we stride toward a future characterised by even greater heights, I extend my deepest gratitude to each team member.” Without their passion, unwavering dedication, and relentless pursuit of excellence, the story of ILARA Hotels & Spa would not have been possible. Their love for what they do infuses every guest’s encounter with warmth, sophistication, and unforgettable moments.

“As we look to the future, we know this incredible team will continue to drive our pursuits, chart new paths, and craft exceptional experiences. They are the heart and soul of ILARA Hotels & Spa. I am eternally grateful for their unwavering commitment,” concludes Bivan Choudhury, a caring and compassionate leader taking Indian hospitality by storm.

Under his exemplary leadership, ILARA Hotels & Spa is committed to continuous improvement and expansion. The team aims to elevate their offerings further and create a hotel chain that redefines hospitality throughout India. Additionally, they are mindful of their environmental impact and strive to implement sustainable practices.

Whether you’re a business traveller seeking a convenient and comfortable stay or a leisure traveller looking for a rejuvenating escape, ILARA Hotels & Spa offers a haven where elegance meets warmth. With their unwavering commitment to excellence and their dedication to creating unforgettable experiences, ILARA Hotels & Spa is poised to remain a leading name in the Indian hospitality industry for years to come.

A Tribute to Goshmi Seth: A Pillar of Strength and Inspiration

In the winding and often unpredictable journey of turning dreams into reality, few treasures are as invaluable as unwavering support and strength. Along the path to creating the illustrious ILARA Hotels & Spa, the presence of Goshmi Seth has not only been transformative but also essential in amplifying the spirit and vision that have brought this cherished brand to life.

Goshmi’s influence has been a constant guiding light, illuminating the way through the challenges and triumphs of this remarkable odyssey. Her unwavering commitment, profound insights, and steadfast support have been the bedrock upon which the foundations of ILARA Hotels & Spa were built.

As a dedicated partner, Goshmi’s wisdom and encouragement have breathed life into ideas, infused passion into endeavours, and provided the steadiness needed to navigate uncharted territory. Her boundless belief in the vision of ILARA Hotels & Spa has remained an enduring source of inspiration, instilling confidence, resilience, and fortitude at every turn.

Beyond being a source of strength, Goshmi has been a true collaborator, contributing her unique perspectives, resourcefulness, and determination to the creative processes that have shaped this remarkable brand. Her unwavering support has facilitated progress and imbued every aspect of ILARA Hotels & Spa with a profound sense of purpose and grace.

Through her exceptional commitment, extraordinary foresight, and deep compassion, Goshmi has embodied the spirit of ILARA Hotels & Spa, infusing each endeavour with elegance and integrity. As a cherished companion, her steadfast presence has been a beacon of courage and a reminder of the transformative power of a shared vision.

“Today, as we celebrate the achievements of ILARA Hotels & Spa, I extend my deepest gratitude to Goshmi Seth for her profound influence, unwavering support, and remarkable dedication. Her indomitable spirit and boundless love have shaped the landscape of our shared journey and sown the seeds for a deeper, more meaningful connection with our enterprise and its aspirations.”

In every triumph, every challenge overcome, and every cherished moment along this extraordinary passage, Goshmi’s influence has been indelible. “As we look to the future, it is with immense pride and a deep sense of gratitude that I recognise Goshmi’s enduring legacy within the narrative of ILARA Hotels & Spa.”

“Thank you, Goshmi, for being the beating heart of our story and infusing our journey with boundless courage, immeasurable strength, and endless love.”

With deep admiration and gratitude,” said Bivan Choudhury, Chairman and Managing Director of Euphoria and ILARA Hotels & Spa.

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