Privacy Policy

Ilara Hotel & Spa understands that customers care about the use and storage of their personal information and data and we value your trust in allowing us to do this in a careful and sensible manner. We’ve created this privacy policy statement in order to demonstrate our commitment to the privacy of our customers. By using Ilarahotels.com, our website, our dedicated telephone reservations line and any other Ilara Hotel service, you are consenting and agreeing to the practices outlined in this statement. Ilara Hotels & Spa will always handle information in compliance with the Data Protection Act in force.
Collection of Data and Use of Your Personal Information

We collect your data and personal information in the following ways:

On our website, when you make or manage a booking, register or alter your details, or use the 'contact us' email addresses, we collect your information. This also applies to interactions with our Customer Services department through correspondence, over the telephone when speaking to a call centre agent, or directly with a hotel. We also collect information in hotels when you register at reception.

We use your data and personal information in the following ways:

To continually improve your customer experience. We use the information to process bookings and payments, communicate with you about bookings, products, services and promotional offers, update our records, create and maintain your Ilara Hotel & Spa account(s), and recommend products and services that might be of interest to you. We may also contact you to ask about your experience using our hotels and services as part of an ongoing customer service improvement program.

We use your data and personal information in the following ways:

To improve our website, prevent or detect fraud or abuses of our website, and enable third parties to carry out technical, logistical or other functions on our behalf.
To provide you with requested information or correspondence, such as a response from us to an enquiry made by you, and to send you details of your new, amended, or cancelled booking.
To contact you in the event of a change that affects your booking or any data or personal information you have provided to us, such as changes to the terms & conditions of booking or this privacy policy.

With your permission, your contact details may be used to supply information to you by telephone, email or post, about our company, and to send you occasional promotional material, such as information about special offers we think you might find valuable. If you do not agree to receive this information, you may opt out from receiving future information at any time; see the opt-out section of this policy.

We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties, but these statistics will include no personally identifying information.

We might receive information about you from other sources and add it to our account information. This ensures that the quality of data we have on your account(s) is maintained properly.

Non-Disclosure to Third Parties

The information and data we collect are important to Ilara Hotel & Spa, and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.

We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.

In the event that Ilara Hotel & Spa or any part of its business is sold to or integrated with another business, Ilara Hotel & Spa may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners and their group of companies in the same ways as set out in this privacy policy, including to continue providing you with the same services and marketing information as are currently provided by Ilara Hotel & Spa.

Credit or debit card data is never viewed or disclosed to anyone, ever.

Cookies

Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. Cookies may be used to compile anonymous statistics related to the use of services or browsing patterns. When used in this manner, you are not individually identified, and data collected in this way is only used in aggregate.

You can usually change your browser’s settings so that it will not accept cookies, although this may restrict some website functionality. Ilara Hotel & Spa will only use cookies with your permission.

Your Consent

By using our website, you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy. Should we change our privacy policy, we will post the changes on this website so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We will always ask your permission before sending you electronic marketing information. This ensures you only receive information that you have given us permission to send and are willing to receive.

It is possible, if you have given us your permission to receive a type of electronic marketing communication, to alter your contact preferences at any time. You can do this by sending an email to reservations@ilarahotels.com with your name, address, and, if you have made a booking with us, a confirmation number. On promotional emails, we always provide a link at the bottom of the email to unsubscribe from that service.

Please note that it is not possible to opt out of receiving communication from us which relates to your bookings. This ensures we can always contact you in the event of a circumstance that affects your stay with us.

We might receive information about you from other sources, such as the Mail Preference Service, and add it to our account information. This ensures that the quality of data we have on your account(s) is properly maintained.

If you wish to view, delete, or amend any of the information we hold on you, this can be done by contacting us in writing at the address provided above. We will not charge for amending or deleting personal information, but we may charge for viewing information held on you.